Grubhub driver support is available by phone, but the number depends on what you need help with
Grubhub does not publish a single driver support phone line. Instead, the company routes driver calls through its app, and the number you reach depends on whether you need help with account issues, payment problems, or an active delivery emergency. The fastest way to get a phone number is to open the Grubhub driver app, go to the Help section, and select the issue type — the app will then offer a callback option with an estimated wait time, or display a phone number specific to your problem.
If you cannot access the app, you can also reach driver support through the Grubhub website's driver portal. Log in to your driver account, navigate to Help or Support, and look for the phone callback option. Grubhub typically offers callbacks rather than live phone lines, meaning you request a call and a representative reaches you within the estimated window instead of you holding on the line.
Key Takeaways
- Grubhub driver support phone numbers are found through the driver app or website, not published publicly, and vary by issue type.
- The app's Help section offers a callback option where you request a call and Grubhub contacts you within an estimated timeframe.
- Account and payment issues typically route to different support teams, so selecting the correct issue type in the app ensures you reach the right department.
- If the app is not working, you can also access support through your driver account on the Grubhub website.
Finding the phone number through the Grubhub driver app
Open the Grubhub driver app and tap the menu icon (usually three horizontal lines) in the lower right corner. Select "Help" or "Support" — the exact wording varies by app version. You will see a list of common issues: account problems, payment and earnings, delivery issues, or technical problems. Tap the category that matches your problem.
After selecting your issue type, the app will display options for getting help. One option will be "Call us" or "Request a callback." If you choose the callback option, enter your phone number and the app will show you an estimated wait time — typically 5 to 30 minutes depending on call volume. Grubhub will call you at that number with a representative ready to help. If you see a phone number displayed directly, you can also call that number when ready, though wait times may be longer during peak hours.
Contacting support through the Grubhub website
If you cannot use the driver app, go to the Grubhub driver portal at driver.grubhub.com and log in with your driver account credentials. Once logged in, look for a Help, Support, or Contact Us link — this is usually in the top navigation menu or in the account settings area.
The website support page will show similar issue categories as the app. Select the problem type and you should see a callback request option. Enter your phone number and Grubhub will call you within the estimated timeframe. The website version sometimes also displays a phone number you can call directly, though this varies by region and issue type.
What to have ready before you call
Before requesting a callback or calling the number provided, gather the information Grubhub support will ask for. Have your driver account email address and phone number ready. If the issue involves a specific delivery, have the order number and the date and time of the delivery. If it is a payment problem, have your bank account information or the last four digits of the card you use for payouts.
If you are calling about a delivery emergency — such as a customer claiming you did not deliver an order or a safety concern — have the delivery details and any photos or messages related to the incident. Support representatives move faster when you have this information ready rather than searching for it during the call.
Common reasons drivers call support and what to expect
Account access issues — such as being locked out or unable to log in — usually route to the account support team. They can reset your password or unlock your account, and this is often resolved in one call. Payment and earnings questions go to the payments team, who can explain why a delivery did not pay as expected or help with payout method changes. These calls typically take 10 to 20 minutes.
Delivery disputes — when a customer reports a missing or incorrect order — route to the driver support team that handles customer complaints. They will ask you to describe what happened and may request photos if you took any. These calls can take longer because support needs to investigate and may contact the customer as well. Technical problems with the app or GPS route to a separate technical support team who can troubleshoot or escalate to engineering if needed.
Why you might not reach a live person when ready
Grubhub prioritizes callback requests over live phone lines because it reduces wait times for drivers. When you request a callback, you are placed in a queue and called in order, which is usually faster than holding on a phone line. During peak delivery hours — typically lunch (11 a.m. to 2 p.m.) and dinner (5 p.m. to 9 p.m.) — wait times for callbacks can extend to 30 to 60 minutes because more drivers are calling in.
If you call a direct number instead of requesting a callback, you may reach an automated system that offers the callback option anyway. This is normal. Accepting the callback usually gets you to a representative faster than waiting on hold, even though it feels counterintuitive.
What to do if you cannot reach support
If the callback option is not available in your app or website, or if you have been waiting longer than the estimated time, try these steps. First, check that your phone number is correct in your driver account settings — if support calls and cannot reach you, the callback will fail. Second, try accessing support through a different method: if the app is not working, use the website, or vice versa.
If support is completely unavailable, check the Grubhub driver community forums or social media pages — other drivers sometimes report outages or known issues. You can also send a message through your driver account if there is a "Contact us" email option, though response times for email are typically 24 to 48 hours rather than the same-day callback option.
Frequently Asked Questions
Is there a general Grubhub driver support phone number I can call anytime?
No. Grubhub routes all driver calls through the app or website based on issue type. There is no single published number that works for all problems. The numbers you see are generated based on what you select in the Help section, and they vary by region and issue category.
How long does it usually take to get a callback?
Estimated wait times range from 5 to 30 minutes during off-peak hours and can extend to 60 minutes during lunch and dinner rushes. The app shows you the estimated wait when you request the callback, and Grubhub usually calls within that window. If you are not called within 15 minutes past the estimate, check that your phone number is correct in your account.
Can I text Grubhub driver support instead of calling?
Grubhub does not offer text support for drivers. Phone callbacks and email are the main contact methods. Some driver issues can be resolved through the app's messaging feature if you are in an active dispute with a customer, but this is not the same as contacting support directly.
What if I call during a delivery and need when ready help?
If you are actively delivering and have an urgent problem — such as a customer not answering the door or a safety concern — call the number in your driver app when ready rather than requesting a callback. The app's Help section has an option for active delivery issues that may connect you to support faster than the standard callback queue.
Do I need to be online and accepting deliveries to contact support?
No. You can contact Grubhub driver support whether you are online or offline. Log into your driver account through the app or website anytime to access the Help section and request a callback. You do not need to be actively working to reach support.