Where to Report an Amazon Driver
You can report an Amazon driver through your Amazon account, by phone, or through the Amazon app. The method you choose depends on whether you have an active order, a delivery that already happened, or a safety concern that needs when ready attention.
If you received a delivery and want to report the driver's conduct, the fastest route is through your order history in the Amazon app or website. Open the order, scroll to the delivery details, and select "Report a Problem" or "Contact Us About This Order." Amazon will ask you to describe what happened and may offer options like a refund or redelivery before you submit your report.
For a delivery currently in progress, you can contact Amazon customer service by phone at 1-888-280-4331 or through the live chat feature in the app. Have your order number ready. If the issue is a safety threat — a driver acting aggressively, trespassing on your property, or refusing to leave — call 911 first, then report to Amazon afterward.
Key Takeaways
- Reports made through your order history in the Amazon app or website are documented in Amazon's system and reviewed by their driver management team.
- You do not need to contact the driver directly; Amazon handles all communication about reported conduct.
- If a delivery is in progress and you need to stop it, call Amazon customer service at 1-888-280-4331 rather than confronting the driver.
- Safety threats should be reported to local police first; Amazon's report comes after you have secured your when ready situation.
- Amazon uses reports to track driver patterns, and repeated complaints can result in a driver being removed from the delivery network.
What Counts as a Reportable Issue
Amazon takes reports seriously when a driver's behavior affects your safety, property, or the condition of your delivery. Common reportable issues include a driver leaving a package in an unsafe location despite delivery instructions, refusing to show ID when asked, acting verbally aggressive or threatening, damaging your property or yard, or entering your home without permission.
You can also report a driver for not following special instructions you left — for example, placing a package in a specific spot, ringing the doorbell, or waiting for a signature. If a driver marked your package as delivered when it never arrived, or left it at the wrong address, that is also documented through your report.
Reports about poor service — a driver arriving very late, not attempting delivery, or being rude — are less likely to result in when ready action than safety or property damage reports, but Amazon still logs them. If you report the same driver multiple times for different issues, the pattern becomes part of their record.
How Amazon Handles Your Report
When you submit a report through your order, Amazon's customer service team reviews it and decides whether to contact the driver, investigate further, or take no action. You will usually receive a response within 24 to 48 hours, though complex cases can take longer.
Amazon does not always tell you what action was taken. If your report results in a refund or redelivery, you will see that in your order status. If the report is about driver conduct, Amazon may straightforward note it in their system without notifying you of the outcome. This is intentional — Amazon keeps driver discipline confidential.
If the same driver receives multiple reports over time, Amazon's Delivery Partner program (which manages independent contractors and Flex drivers) can suspend or terminate them. However, you will not receive notification that this happened. Your role ends when you submit the report.
Reporting a Missing or Damaged Package
If a driver delivered a package that arrived damaged or empty, or if the package never arrived despite being marked delivered, start by reporting through your order. Select "Package didn't arrive" or "Item defective or doesn't work" depending on what happened.
Amazon will ask you to describe the condition of the package when it arrived (or confirm it did not arrive). If you have photos of damage, upload them. Amazon uses this information to determine whether the driver mishandled the package or whether the damage happened before pickup.
In most cases, Amazon will issue a refund or send a replacement without requiring you to prove the driver's fault. The report itself is what matters — it creates a record that Amazon uses to track whether a particular driver has a pattern of damaged deliveries or failed attempts.
Reporting Safety or Trespassing Concerns
If a driver enters your property without permission, refuses to leave, acts threateningly, or you feel unsafe during an interaction, call 911 first. Provide the police with a description of the driver and their vehicle, and ask for a report number.
After you have contacted police, report the incident to Amazon through your order or by calling 1-888-280-4331. Tell Amazon that you have filed a police report and provide the report number if you have it. This escalates your report and ensures it reaches Amazon's safety team rather than standard customer service.
Amazon takes safety reports seriously and will typically remove a driver from active delivery status while they investigate. You may be contacted by Amazon's safety team for additional details, but you are not required to participate in their investigation beyond your initial report.
What Information Amazon Needs From You
When you report a driver, have your order number ready. Amazon will also ask for the date and time of delivery, a description of what happened, and any details you remember about the driver — their appearance, vehicle, or name if you saw it on the package label.
If you have photos or video of the incident or the package condition, upload them when you submit your report. Photos of a package left in the rain, on a doorstep in an unsafe location, or damaged upon arrival are especially useful. You do not need video of the driver's behavior — a description is sufficient.
Be specific about what happened rather than general. "The driver was rude" is less useful than "The driver yelled at me when I asked him to place the package on the porch instead of the front steps." Specific details help Amazon's team understand the situation and determine whether it matches a pattern with that driver.
Reporting Through Amazon Flex or Third-Party Delivery Services
If your package was delivered by an Amazon Flex driver (an independent contractor using their own vehicle) or by a third-party service like Whole Foods delivery, the reporting process is the same — go through your order in the Amazon app. Amazon Flex drivers are held to the same standards as other delivery partners.
Some third-party services (like UberEats or Instacart drivers making Amazon Fresh deliveries) may have their own separate reporting systems. Check your order details to see which service handled the delivery. If it was Amazon's system, report through Amazon. If it was a third-party app, you may need to report through that app instead.
Frequently Asked Questions
Will the driver know I reported them?
Amazon does not tell drivers who reported them or provide details about individual complaints. However, if a driver receives multiple reports, they may be contacted by Amazon's management team about their performance. The driver will not know your name or specific complaint unless Amazon's investigation requires them to contact the driver directly.
Can I report a driver if I did not answer the door?
Yes. If a driver did not attempt delivery, left your package in an unsafe location, or marked it delivered when you know it was not, you can report that through your order. You do not need to have interacted with the driver directly to file a report about their actions.
What happens if I report a driver and they were actually not at fault?
Amazon reviews reports and investigates when necessary. If a driver was not at fault — for example, if a package was damaged by the shipper before pickup — Amazon's investigation will show that. One report from a customer does not result in discipline; Amazon looks at patterns and evidence before taking action.
Can I report a driver for being late?
You can report it, but lateness alone is unlikely to result in action unless it is extreme or part of a pattern. Amazon prioritizes reports about safety, property damage, missing packages, and failure to follow delivery instructions. Chronic lateness may be noted in a driver's record if you report it repeatedly, but a single late delivery typically does not trigger investigation.
How long does it take for Amazon to respond to my report?
Most reports receive a response within 24 to 48 hours. If your report involves a refund or redelivery, you will see the change in your order status. If it involves driver conduct, Amazon may not notify you of the outcome. Complex cases or safety investigations can take longer.