Where to file a report about a DoorDash driver
You report a DoorDash driver through the app itself, in the order details screen. After your delivery is complete, open the order, scroll to the driver's name and photo, and tap "Report Issue" or the three-dot menu icon. DoorDash will show you category options — select the one that matches what happened, write a description of what occurred, and submit. The report goes to DoorDash's support team, not to the driver.
If you're reporting something that happened during the delivery — a driver was rude, arrived late, or damaged your food — you have up to 30 days after the delivery to file. DoorDash keeps a record of every report tied to that driver's account. For safety concerns that feel urgent (a driver followed you, made threats, or you felt physically unsafe), call DoorDash support directly at the number in the app rather than waiting for the in-app report to be reviewed.
The app report is the official channel DoorDash uses to track driver behavior. If you call support instead, they may ask you to file the in-app report as well so it's documented in the system. Having it in writing helps DoorDash see patterns if the same driver has multiple complaints.
Key Takeaways
- File your report through the DoorDash app by opening the order, tapping the driver's name, and selecting "Report Issue" — you have up to 30 days after delivery.
- Choose the category that matches what happened: late arrival, rude behavior, food damage, safety concern, or other issue.
- For urgent safety concerns, call DoorDash support directly from the app rather than using the in-app report form.
- DoorDash tracks reports by driver account, so multiple complaints from different customers can lead to deactivation.
- You can request a refund or credit for food issues at the same time you file the report.
What counts as a reportable issue
DoorDash lets you report a wide range of driver behavior. The most common reasons are: the driver arrived significantly late, the food arrived cold or damaged, the driver was rude or unprofessional, the driver went to the wrong address, or the driver didn't follow special instructions (like leaving food at the door). You can also report if a driver canceled an order without reason or if you believe they stole items from your order.
Safety issues are taken seriously and should be reported when ready. This includes a driver showing up to your home when you didn't place an order, a driver making unwanted contact after the delivery, a driver appearing intoxicated or impaired, or any situation where you felt threatened. If you're in when ready danger, call 911 first, then report to DoorDash.
Minor inconveniences — like a driver being a few minutes late or forgetting a napkin — are less likely to result in action against the driver, but you can still report them. DoorDash uses reports to identify patterns. A driver with one complaint about being late may not face consequences, but a driver with ten complaints about the same behavior will.
How DoorDash responds to reports
When you submit a report, DoorDash's support team reviews it within a few days. They look at the driver's history, the order details, and what you described. If it's your first complaint about that driver, DoorDash may send the driver a warning or coaching message. If the driver has multiple complaints or the issue is serious (safety, theft, or extreme rudeness), DoorDash can suspend or permanently deactivate the driver's account.
You won't receive a notification telling you what action DoorDash took — that information is kept between DoorDash and the driver. However, if you reported a food quality issue, you should see a refund or credit applied to your account within a few days. If you reported a safety concern, DoorDash may reach out to you for more details or to confirm what happened.
DoorDash does not share driver contact information with customers, and drivers cannot see who reported them. The report is anonymous from the driver's perspective, though DoorDash's internal systems know it came from you.
Requesting a refund or credit alongside your report
If your report involves food quality — items missing, cold, or damaged — you can request a refund or credit in the same conversation. When you file the report through the app, there's usually an option to request a refund before you submit. Select it and describe what was wrong with the food. DoorDash will credit your account or refund your payment, typically within 3 to 5 business days.
If you didn't request a refund when you filed the report, you can contact DoorDash support separately and reference your report number. Have your order number and a clear description of the problem ready. DoorDash is generally willing to refund or credit food issues without much back-and-forth, especially if the driver's history shows similar complaints.
For delivery fee refunds (if the driver was extremely late or never showed up), you may need to contact support directly rather than requesting it through the report form. Explain that the driver didn't arrive within a reasonable time and ask for the delivery fee to be removed.
What happens if you report the same driver multiple times
If you've had multiple bad experiences with the same driver, each report adds to their record. DoorDash tracks complaints by driver account across all customers, not just you. A driver with five complaints from five different customers will face more serious consequences than a driver with one complaint. This is why filing a report, even for a minor issue, matters — it contributes to the overall pattern DoorDash sees.
You can report the same driver more than once if you order from them again and have another problem. Each report is separate and documented. However, if you're consistently having issues with a particular driver, you might consider using the app's preferences to avoid them in the future — some versions of the DoorDash app let you see the driver's name and rating before you confirm the order, giving you a chance to decline.
If a driver's behavior escalates (they become aggressive, show up at your home repeatedly, or make threats), report it when ready and consider blocking them if that option is available in your app, or contact DoorDash support to ask about additional safety measures.
When to contact DoorDash support directly instead
Use the in-app report form for most issues — late arrivals, food quality, or general rudeness. But contact DoorDash support directly (by phone or in-app chat) if the situation is urgent or complex. Call support when ready if you feel unsafe, if you believe theft occurred and want to file a formal complaint, if a driver harassed you after the delivery, or if you've reported the same driver multiple times and nothing has changed.
Support can also help if you're having trouble using the report form itself, if you want to provide additional details after you've already submitted a report, or if you need documentation of your complaint for your own records. When you call, have your order number ready and be specific about what happened and when.
DoorDash support hours vary, but the app usually shows you the current wait time before you start a chat or call. If the wait is long, you can submit an in-app report first and then follow up with support if you don't see action within a few days.
Frequently Asked Questions
Can the driver see who reported them?
No. The report is anonymous from the driver's perspective. DoorDash's internal systems know it came from you, but the driver only sees that they received a complaint — they don't see your name or order details. This protects you from retaliation.
What if I reported a driver and they're still showing up in my orders?
DoorDash doesn't remove a driver from the platform when ready after one report. If the driver has multiple complaints or the issue was serious, they may be deactivated, but that can take time. If you keep getting assigned the same driver and want to avoid them, check the driver's name before confirming the order and request a different driver if the app allows it, or contact support to ask them to reassign.
How long does it take DoorDash to respond to a report?
DoorDash typically reviews reports within 2 to 5 business days. If the issue involves a refund, you should see credit applied within 3 to 5 days. For safety concerns, support may reach out to you sooner. You won't receive a notification about what action was taken against the driver.
Can I report a driver if I didn't place the order myself?
If someone else placed the order using their DoorDash account but delivered to your address, you should have them file the report since it's tied to their account. If you can't reach them, contact DoorDash support directly and explain the situation — they may be able to help even if the account isn't yours.
What if the driver never showed up at all?
If a driver accepted your order and then never arrived, report it through the app as a non-delivery or cancellation. Request a full refund of both the food cost and delivery fee. Contact support if the refund isn't applied within a few days. DoorDash will deactivate drivers with a pattern of no-shows.