Uber drivers cannot see your individual rating when ready after you rate them, but they do see your overall passenger rating on your profile before they accept your ride request.
When you finish a trip and rate your driver, that rating goes into Uber's system but does not appear on the driver's screen right away. Drivers see your cumulative passenger rating — the average of all ratings you have received from past drivers — when they are deciding whether to accept your ride request. They do not see the specific rating you just gave them, and they cannot see individual trip ratings from particular passengers.
This separation exists by design. Uber keeps the rating you submit private so that drivers cannot retaliate if you give them a low score, and so that you can rate honestly without worrying about consequences on your next ride. However, drivers do have access to information about you before they pick you up, and that information includes your overall rating as a passenger.
Key Takeaways
- Your individual rating for a specific driver is private and does not appear on that driver's screen or in their driver app.
- Drivers see your overall passenger rating (your average across all trips) when they receive your ride request and decide whether to accept it.
- A low passenger rating can cause drivers to decline your requests, because drivers can see the rating before they accept the trip.
- Ratings are typically removed from your profile after 500 trips or after a certain period of inactivity, depending on Uber's current policy.
- You can see your own passenger rating in the Uber app under Account settings, but drivers cannot see the individual ratings you have given them.
What drivers see on their screen before accepting your ride
When you request an Uber, the driver receives a notification with basic information about the trip: pickup location, dropoff location, estimated fare, and your passenger rating. The rating appears as a number (usually between 4.5 and 5.0 for most active passengers) or sometimes as a star display. Drivers use this information to decide whether to accept the request within the time window Uber gives them.
A passenger rating below 4.6 or 4.7 can cause drivers to decline requests more often, because drivers know from experience that lower-rated passengers may have had conflicts, cancellations, or other issues on past trips. Drivers are not required to accept any request, and they can decline based on the rating alone. If many drivers decline your requests, you may wait longer for a ride or find it harder to get picked up during busy times.
Why Uber keeps your individual ratings hidden from drivers
Uber's policy of hiding individual ratings protects both passengers and drivers. If drivers could see exactly what rating you gave them, some might refuse future rides from you as retaliation, or might provide worse service on your next trip. By keeping ratings private, Uber removes the incentive for that kind of behavior.
The same protection works in reverse: you can rate your driver honestly without fear that a low rating will follow you or affect your ability to get rides. You are not penalized for giving a driver a 3-star rating, because that driver will never know it came from you. This system encourages both passengers and drivers to rate based on actual experience rather than on worry about consequences.
How your overall passenger rating affects your ride requests
Your cumulative passenger rating is visible to every driver who receives your request. If your rating is consistently high (4.8 or above), most drivers will accept your requests quickly. If your rating drops below 4.6, you may notice longer wait times, more declined requests, or difficulty getting a ride during peak hours when drivers have many options.
Uber does not publish the exact threshold at which drivers begin declining requests more frequently, but driver forums and community reports suggest that ratings below 4.5 trigger noticeably more declines. If your rating is very low (below 4.0), you may find it nearly impossible to get a ride, because most drivers will decline rather than accept the trip.
Your rating can improve over time as you take more trips and receive higher ratings from drivers. Each new trip rating is averaged into your overall score, so a single low rating has less impact on a passenger with hundreds of trips than on a passenger with only a few trips.
What counts toward your passenger rating and what does not
Drivers rate passengers on factors like cleanliness, politeness, conversation, and whether the passenger was ready when the driver arrived. A driver might give you a 5-star rating if you were friendly, had the correct address, and did not eat or drink in the car. A driver might give you a 4-star or lower rating if you were rude, made the driver wait, had the wrong pickup location, or left trash in the vehicle.
Not every trip results in a rating. If a driver or passenger does not rate the trip, no rating is recorded. Uber also removes ratings after a certain period of inactivity on your account, so if you have not used Uber in several months or years, your old ratings may no longer count toward your current score. The exact policy on rating removal varies and can change, so check your account settings or Uber's help center for current details.
How to check your own passenger rating
You can see your passenger rating in the Uber app by opening the menu, selecting Account, and looking for your rating display. It usually appears as a number with a star icon. This is the rating that drivers see when they receive your request. You cannot see individual ratings from specific drivers, and you cannot see comments or reasons why drivers gave you a particular score.
If your rating is lower than you expected, the most direct way to improve it is to take more trips and focus on being a good passenger: be ready when the driver arrives, keep the car clean, be polite, and follow the driver's instructions. Over time, higher ratings from new trips will raise your overall average.
What happens if your rating becomes too low
If your passenger rating drops very low, Uber may deactivate your account. Uber does not publish the exact threshold for deactivation, but accounts with ratings consistently below 4.0 are at risk. Before deactivation, Uber typically sends a warning message explaining that your rating is low and asking you to improve your behavior on future trips.
If your account is deactivated due to low ratings, you can contact Uber support to appeal. Uber may reinstate your account if you explain the circumstances or if you commit to improving. However, there is no may provide of reinstatement, and Uber reserves the right to permanently deactivate accounts for safety or conduct reasons.
Frequently Asked Questions
Can a driver see my rating before they pick me up?
Yes. Drivers see your overall passenger rating when they receive your ride request and before they decide to accept it. They cannot see the specific rating you gave your last driver, only your cumulative average rating across all your trips.
Can I see what rating a driver gave me after a trip?
No. Uber does not show you individual ratings from specific drivers. You can see only your overall passenger rating. Drivers also cannot see individual ratings you gave them — only their own cumulative driver rating.
Will a driver know if I gave them a low rating?
No. The driver will not know that you specifically gave them a low rating. Drivers see only their own overall rating, which is an average of all ratings from all passengers. Your individual rating for that driver remains private.
How long does it take for a new rating to show up in my overall score?
A rating is usually added to your overall score within a few hours of the trip ending. However, the impact on your visible rating may not be noticeable when ready if you have many trips, because each new rating is averaged into a large pool of existing ratings.
Can I remove or dispute a low rating I received?
You cannot remove a rating directly. If you believe a rating was unfair or given in error, you can contact Uber support and explain the situation. Uber reviews disputes on a case-by-case basis, but they do not may provide removal of ratings.