Where to Find the Rating Screen
After your Uber ride ends, the app shows a rating screen automatically. You will see it within a few seconds of the driver marking the trip complete — before you exit the app or close it out. The screen displays a row of five stars and a text box for optional comments.
If you close the app before rating, you can still rate the driver later. Open Uber, tap the menu icon (three horizontal lines), select "Your Trips," find the ride you want to rate, and tap it. The rating option will appear at the bottom of the trip details.
You have up to 30 days after a trip to submit a rating. After that window closes, the option disappears and you cannot rate that ride.
Key Takeaways
- The rating screen appears automatically after your ride ends, showing five stars you tap to select your rating.
- A five-star rating means the driver met your expectations; one star means the ride was unsafe or extremely poor.
- Written comments are optional but help Uber understand specific issues — safety concerns, cleanliness, route problems, or driver behavior.
- You have 30 days to rate a trip; after that, the option closes permanently.
- Your rating is anonymous to the driver unless you include a comment that identifies you.
What Each Star Rating Means
Five stars means the driver met or exceeded what you expected. The car was clean, the driver was courteous, the route was reasonable, and the ride was safe. Most riders use five stars for a standard good experience.
Four stars means the ride was good but had a minor issue — the car was slightly messy, the driver was quiet or distracted, the route took longer than expected, or the temperature was uncomfortable. Four stars does not damage a driver's rating significantly.
Three stars means the ride had a real problem but was not dangerous. Examples: the car smelled bad, the driver was rude or made you uncomfortable, the route was clearly inefficient, or the driver played music too loud. Three stars begins to affect a driver's standing with Uber.
Two stars means the ride was poor and unsafe or the driver behaved badly. The car was filthy, the driver drove recklessly, made inappropriate comments, or refused to follow your directions. Two-star ratings trigger Uber's attention.
One star means the ride was dangerous, the driver was abusive, or something serious happened — reckless driving, theft, harassment, or a safety threat. One-star ratings can lead to deactivation if they are part of a pattern.
When to Write a Comment
Comments are optional. You can submit a star rating alone without writing anything. But a comment helps Uber understand what happened, especially if you gave a low rating.
Write a comment if the issue was specific and not obvious from the stars alone. For example: "Driver took a 15-minute detour without asking" or "Car had strong smoke smell" or "Driver was rude when I asked to change the temperature." Be factual and brief — one or two sentences is enough.
Do not write comments for routine good or bad experiences. "Great driver!" or "Bad driver" adds nothing Uber can act on. Comments matter when there is a concrete problem: safety, cleanliness, route, or behavior that was unusual.
If something serious happened — the driver was abusive, drove recklessly, or you felt unsafe — write a comment and consider reporting the ride separately through Uber's safety feature (see the Frequently Asked Questions section below).
How Uber Uses Your Rating
Your rating becomes part of the driver's overall average. Uber calculates each driver's rating as the mean of all ratings they receive. A driver with 4.8 stars has received mostly five-star and four-star ratings. A driver with 4.2 stars has received more three-star and lower ratings mixed in.
Drivers can see their own average rating in the app, but they cannot see individual ratings or who gave them. They can see comments you write, but only if Uber decides the comment is relevant to their performance.
Drivers with ratings below 4.6 stars may receive warnings from Uber or be required to take a training course. Drivers with ratings below 4.2 stars risk deactivation — being removed from the platform. The exact thresholds vary by city and change over time.
Your rating also affects which drivers you see. Riders with low average ratings (below 4.6 stars) may find fewer drivers willing to accept their requests, because drivers can see your rating before they accept a ride.
What Happens If You Change Your Mind
You cannot edit or delete a rating after you submit it. Once you tap the stars and confirm, the rating is locked in. If you made a mistake — gave one star by accident when you meant to give five — you cannot undo it through the app.
Your only option is to contact Uber support through the app and explain what happened. Open the trip details, scroll to the bottom, and tap "Help." Describe the error and ask if support can adjust the rating. Uber support can sometimes override a rating if you explain a genuine mistake, but they do not always do so.
Do not submit a second ride with the same driver hoping to correct a bad rating with a good one. Each ride is rated separately, and the driver will see both ratings.
Rating Etiquette and Common Mistakes
Do not rate based on the driver's appearance, accent, or personal characteristics. Rate the ride itself: safety, cleanliness, courtesy, and route. Discrimination in ratings can be reported to Uber and may result in your account being reviewed.
Do not use ratings to punish a driver for something outside their control — traffic, a detour you did not notice, or Uber's routing algorithm sending them a different way. If the route was genuinely wrong, mention it in a comment, but a three-star or lower rating should reflect the driver's actual performance.
Do not give one star because the driver did not make conversation or because you had a bad day. One star is for serious problems: safety, rudeness, or a major service failure. A quiet, professional driver who got you there safely deserves four or five stars.
Do not rate when ready if you are angry. Wait a few minutes. If the issue still seems serious — the driver was unsafe, rude, or the car was filthy — then rate accordingly. If you cool down and realize it was a minor inconvenience, adjust your rating upward.
Frequently Asked Questions
Can the driver see who gave them a bad rating?
No. Drivers see their overall rating and comments you write, but not your name or which specific ride the rating came from. The only exception is if your comment identifies you by name or details. Keep comments factual and general to stay anonymous.
What do I do if something serious happened during the ride?
Report it separately from the rating. Open the trip in your Uber app, scroll to the bottom, and tap "Report Safety Incident" or "Get Help." Describe what happened in detail. Uber investigates safety reports independently of ratings and may deactivate a driver or contact police depending on what you report.
Does a low rating hurt me as a rider?
Yes, if you consistently receive low ratings. Riders with average ratings below 4.6 stars may find fewer drivers accepting their requests, because drivers can see your rating before they accept. Maintain a rating above 4.6 by being courteous, following driver instructions, and not canceling rides after accepting.
Can I rate a ride if I forgot to rate it at the time?
Yes, for up to 30 days. Open Uber, go to "Your Trips," find the ride, and tap it. The rating option appears at the bottom. After 30 days, the rating window closes permanently.
What if I gave a rating by mistake and want to change it?
Contact Uber support through the app. Open the trip, tap "Help," and explain the mistake. Support can sometimes override a rating, but they do not always do so. You cannot edit or delete a rating yourself once it is submitted.